Frequently Asked Questions

How do I book a service?

Interested in booking a stay or service for your pup? We’d love to hear from you!

1. Get in Touch
Text Vanessa at 972-878-3630 or fill out our inquiry form with your preferred dates and the type of care you’re looking for. When reaching out, please include your pet’s name, age, breed, a little bit about their personality and needs, and a current photo of your pet. We’ll check our availability and get back to you.

2. Schedule a Meet & Greet
For new clients, a meet & greet is required before booking. This gives us a chance to meet your pup, learn about their personality and routine, answer any questions, and make sure our home is a good fit for everyone.

3. Confirm Your Booking
If the meet & greet goes well and we’re a good fit for your pet’s needs, we’ll officially add your requested dates to our calendar and confirm your reservation.

What is required to book a service?

To help keep all of our furry guests safe, healthy, and comfortable, we ask that every dog staying with us meets the following requirements:

  • At least 12 weeks old

  • Up-to-date on vaccinations, including Bordetella, Rabies, and DHPP. Please text or email a copy of your dog’s most recent vaccination records before their stay, or bring a copy to the initial meet & greet.

  • Spayed or neutered after 12 months of age

  • Friendly and comfortable around dogs and children

  • Currently on flea, tick, and heartworm prevention

  • No severe behavioral or anxiety issues that would make it unsafe or overly stressful for your dog, our family, or other pets in the home

  • A meet & greet must be scheduled and completed before your first booking. This allows us to get to know your pup, introduce them to our home and dogs, and make sure everyone is comfortable before care begins.

How do I pay for a service?

We currently accept Zelle, Venmo, and cash.

For all pet-sitting services, payment is due in full by the time of pick-up or completion of service.

For holiday stays, the required deposit must be paid at the time of booking to secure your dates. The remaining balance will be due by the time of pick-up.

What should I pack for my dog?

We like to keep things simple for you and your pup! For overnight stays, we ask that you bring only the essentials: your pet’s regular food, leash/harness, and any medications they need.

If your pet has a favorite comfort item, special toy, or blanket that helps them feel more at ease, you’re absolutely welcome to bring it along. Please just make sure any personal items are clearly labeled with your pet’s name.

We provide clean food and water bowls, cozy bedding, blankets, toys, and other basic supplies to help your pet feel comfortable and at home during their stay.

Will I receive photos of my dog during their stay?

Absolutely! We know how much you miss your pup while you’re away, so we try to send at least one photo each day during their stay. We also frequently share photos and fun moments on our Instagram.

And if you’re ever missing your pup or just want to see how they’re doing, feel free to text us anytime for a photo or update!

Where will my dog sleep?

We like to keep your dog’s routine as close to home as possible! We’ll follow their usual sleeping habits and let them settle into a space where they feel comfortable and relaxed.

Most of our furry guests choose a cozy spot in the living room or kitchen, where they can sleep comfortably while still feeling like part of the family. We don’t require dogs to be crated, but if your pup is crate-trained and prefers to sleep in their crate, you’re welcome to bring it along.

Will you administer medications to my pet?

Yes, we’re happy to administer medication at no additional charge. We have experience administering both pills and injections and will follow your pet’s regular medication routine as closely as possible.

Please make sure all medications are clearly labeled with your pet’s name, medication name, and dosage instructions before the start of service. We appreciate clear instructions so we can ensure your pet receives their medication safely and on schedule.

What is your cancellation policy?

We completely understand that plans can change! We’re always happy to work with you when we receive adequate notice and generally do not charge cancellation fees.

For cancellations made 24 hours or less before the scheduled start of service, a cancellation fee of 50% of the service total will apply. Because last-minute cancellations can prevent us from offering those dates to another family, this fee helps us protect the time we’ve reserved for your pet.

Are you available on major holidays?

Yes! We recommend booking your holiday stay as early as possible, as our limited spots tend to fill quickly during peak travel periods.

Because we receive a high volume of requests for holiday care and have a limited number of pets we can accommodate, a 50% non-refundable deposit is required to reserve stays that include the following holidays:

  • Memorial Day Weekend

  • Fourth of July

  • Labor Day Weekend

  • President’s Day

  • Good Friday & Easter

  • Thanksgiving Week

  • Christmas Week

  • New Year’s Eve & New Year’s Day

Have another question about your dog’s stay?

Feel free to text us at 972-878-3630! We’re happy to answer any questions you may have, or we can go over everything in person during your dog’s meet & greet. 🐾